Returns Policy

WHAT can be returned?
If you find that the standard stock boxes you bought aren't suitable for your requirements you are welcome to return them provided they are in re-saleable condition. 

Should you have ordered custom boxes to your specifications, and you find they aren't right for what you require, then we cannot offer you a refund/credit as it is unlikely that we would be able to sell these to someone else.

If the boxes are defective in some way, please contact us as soon as possible so that we can rectify this for you. 

We agree to repair/replace any defective goods within a ‘reasonable’ period providing that the defect is in the materials or in the workmanship of the goods. For damages to goods that have occurred after the client has taken ownership of them, we are not responsible. We can quote to repair your damages at your cost.

WHEN do items need to be returned by?
Products need to be returned within 2 weeks of your receipt. 

WHERE do items need to be returned to?
Returns will need to be made back to our office at 29 Bellchambers Road, Edinburgh North, SA, 5113. 

We will not bear any costs of returning "change of mind" goods to our location. 

CREDIT for returns?
Customers can receive a credit for return of stock items only, provided they are in re-saleable condition. 

Packing materials?
The customer must ensure that the goods are packaged for return in a manner that will prevent them from being damaged during transit. Goods will be rejected upon delivery if there is visible damage to the products.