Terms of Trade

Terms of Trade

The following sets out the terms of trade for Li’l Boxes.

By submitting an Order for the purchase of goods, you agree to be bound by our Terms of Trade.

Goods and/or Services

We have set out clearly on this website as best we can the specifications, and where possible included images, of the boxes available for purchase.

By submitting an order we deem that you have checked the specifications carefully and that the box will meet your needs. Should you have any questions or concerns, please contact us prior to submitting an order. 

Price

Pricing on the Li'l Boxes Neto commerce site is inclusive of GST.

Delivery

Delivery of your goods will be provided by a third party courier if requested by the customer.

Where freight costs are included on your invoice, they are an estimate based on the advice of the courier company that is transporting your goods. They are a third party provider to us.

There may be factors outside our control where the price charged is higher than the price quoted (typically including but not limited to waiting time for unload or extra assistance to unload). Where this is the case, we reserve the right to recover those extra charges.

Payment

Payment for goods ordered on this website is by credit card. 

Customers who wish to purchase from us on an ongoing basis are welcome to apply for a 30 day account.

Copyright

Any diagrams provided by us in the process of quoting and supplying products remain the property of Northern Pallets & Crates / Li’l Boxes and cannot be provided to our competitors to copy.

Custom designs for customers may be replicated for other customers from time to time, unless specifically requested otherwise.  

Warranty

We agree to repair/replace any defective goods within a ‘reasonable’ period providing that the defect is in the materials or in the workmanship of the goods. For damages to goods that have occurred after the client has taken ownership of them, we are not responsible. We can quote to repair your damages at your cost.

PLEASE NOTE CAREFULLY:

The boxes available on this website (unless otherwise indicated) are made from “wet” wood which is straight from the tree. Wood is a natural product with inherent differences in moisture level, knots, grain and colour. While we do warrant the basic construction of our boxes there are some factors based on the nature of the wood that we cannot warrant.

For boxes made from “wet” wood we do not warrant against splitting, warping, saw marks, grain or colour variation, knots or mould.

  • Warping and splitting may occur to some boards and because different boards on the box may dry at different rates.
  • Some boards may have saw marks and a furry finish depending upon water content.
  • We make every effort to avoid knots in places that affect the stability of the box but we cannot eliminate them altogether.
  • Because wood is a natural product there may be grain and colour variation.
  • On natural finish boxes mould may exist in moist conditions and can be treated with vinegar which may leave a blue stain on the wood. If the boxes are either “aged” with our special ageing formula or stained they will generally not mould.

For boxes made from kiln dried wood we do not warrant against knots or differences in grain or colour

  • We make every effort to avoid knots in places that affect the stability of the box but we cannot eliminate them altogether.
  • Because wood is a natural product there may be grain and slight colour variation.

You are deemed to have accepted this warranty by submitting an order. After delivery any boxes with the above listed “faults” will be replaced at your expense.